What do you mean by BookDirect?

When you make a reservation on this website, you’re actually making a booking directly with the business where you’ll be staying. simply provides the technology, putting you the traveller in touch with excellent places to stay – just like an online matchmaking service! Our B&Bs, hotels and guesthouses can afford to offer you the best rates because they control their rates themselves and also there is no travel agent middleman.

Who should I contact if I have any questions about my booking?

Always contact the provider of the accommodation directly in the first instance. Their full contact details are on your booking confirmation, both on the webpage where we confirm your booking and on the email you’ll receive to confirm your booking.

Who should I contact if I have questions or comments about this website?

Contact – click “Contact us” at the top of this page to send us a message.

Bookings and cancellation

What credit and debit cards do you accept?

We accept Visa (credit and debit), Mastercard, Maestro, Switch, Solo and Delta cards. Unfortunately we don’t accept American Express, JCB or Diners Cards at this time.

Can I pay a deposit?

Yes, at the moment most of our providers accept a small deposit with the balance payable upon departure from the property. Some properties still require full payment at the time of booking. Unlike some other websites, there are no transaction fees or credit card fees payable when booking through

My card has been declined, what can I do?

We use reasonably strict fraud checking procedures to try to identify fraudulent transactions on behalf of our accommodation providers. If you are having issues booking, we recommend that you try with another valid card, and failing that contact your card issuer who should be able to tell you the exact reason for your card being declined.

I need to change my date of stay – what do I do?

Please contact the provider of the accommodation directly. They may be able to change your booking. Failing that, they may be able to cancel your booking (subject to their cancellation policy) if they don’t have any more available rooms.

Can I cancel?

You can cancel your booking, subject to the cancellation policy of the individual accommodation provider. In certain cases they may keep part of your payment depending on their terms and conditions. These cancellation policies are clearly marked during the booking process, so please make sure you read them before you accept them!
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